General conditions of sale
These general terms and conditions of sale (hereinafter the “General Terms and Conditions”) apply to any purchase made by an Internet user / natural person (hereinafter the “CUSTOMER”) on the website www.saints-esprits.fr (hereinafter the “SITE”) from MOOV-U, a limited liability company with a capital of 310 euros (RCS Bernay 449 175 694) and whose registered office is located at 41 rue Jacquemars Giélée 59800 Lille – France, email: contact@saints-esprits.fr (hereinafter the “SELLER”). IMPORTANT: any order placed on the SITE necessarily implies the CUSTOMER’s unreserved acceptance of these general terms and conditions of sale.
Article 1. DEFINITION
The terms used below have the following meanings in these General Conditions:
“CUSTOMER”: means the SELLER’s co-contractor, who guarantees that he or she has the status of consumer as defined by French law and case law. As such, it is expressly provided that this CUSTOMER acts outside of any usual or commercial activity.
“DELIVERY”: means the first presentation of the PRODUCTS ordered by the CUSTOMER to the delivery address indicated when ordering.
“PRODUCTS”: means all products available on the SITE.
“TERRITORY”: means Metropolitan FRANCE, including Corsica (excluding DOM/TOM).
Article 2. PURPOSE
These General Conditions govern the sale by the SELLER to its CUSTOMERS of the PRODUCTS.
The CUSTOMER is clearly informed and acknowledges that the SITE is aimed at consumers and that professionals must contact the SELLER's sales department in order to benefit from separate contractual conditions.
Article 3. ACCEPTANCE OF THE GENERAL CONDITIONS
The CUSTOMER undertakes to carefully read and accept these General Conditions before proceeding with the payment of an order for PRODUCTS placed on the SITE. These General Conditions are referenced at the bottom of each page of the SITE by means of a link and must be consulted before placing the order. The CUSTOMER is invited to carefully read, download, print the General Conditions and keep a copy.
The SELLER advises the CUSTOMER to read the General Conditions for each new order, the latest version of said Conditions applying to all new orders of PRODUCTS. By clicking on the first button to place the order and then on the second to confirm said order, the CUSTOMER acknowledges having read, understood and accepted the General Conditions without limitation or condition.
Article 4. OPENING AN ACCOUNT - PURCHASE OF PRODUCTS ON THE SITE
To purchase a PRODUCT, the CUSTOMER must be at least 18 years old and have legal capacity or, if a minor, be able to provide proof of the agreement of their legal representatives. The CUSTOMER will be asked to provide information allowing them to be identified by completing the form available on the SITE. The symbol (*) indicates mandatory fields that must be completed for the CUSTOMER's order to be processed by the SELLER. The CUSTOMER can check the status of their order on the SITE. DELIVERIES can, where applicable, be tracked using the online tracking tools of certain carriers. The CUSTOMER can also contact the SELLER's sales department at any time by email at contact@saints-esprits.fr to obtain information on the status of their order. The information that the CUSTOMER provides to the SELLER when placing an order must be complete, accurate, and up-to-date. The SELLER reserves the right to ask the CUSTOMER to confirm, by any appropriate means, his identity, his eligibility and the information communicated.
Article 5. ORDERS
5.1 Product characteristics
The SELLER strives to present as clearly as possible the main characteristics of the PRODUCTS (on the information sheets available on the SITE) and the mandatory information that the CUSTOMER must receive under applicable law (in these General Conditions). The CUSTOMER undertakes to read this information carefully before placing an order on the SITE. The SELLER reserves the right to modify the selection of PRODUCTS available on the SITE, in particular depending on constraints linked to its manufacturing constraints or the seasonality of its collections. Unless expressly indicated otherwise on the SITE, all PRODUCTS sold by the SELLER are new and comply with current European legislation and the standards applicable in France. (see AFNOR standard)
5.2. Order procedure
PRODUCT orders are placed directly on the SITE. To place an order, the CUSTOMER must follow the steps described below (please note, however, that depending on the CUSTOMER's home page, the steps may differ slightly).
5.2.1. Selection of PRODUCTS and purchasing options
The CUSTOMER must select the PRODUCT(S) of their choice by clicking on the PRODUCT(S) concerned and choosing the desired characteristics and quantities. Once the PRODUCT has been selected, the PRODUCT is placed in the CUSTOMER's shopping cart. The latter can then add as many PRODUCTS as they wish to their cart.
5.2.2. Commands
Once the PRODUCTS have been selected and placed in the shopping cart, the CUSTOMER must click on the shopping cart and check that the contents of their order are correct. If the CUSTOMER has not yet done so, they will then be asked to log in or register. Once the CUSTOMER has validated the contents of the shopping cart and has logged in/registered, an automatically completed online form will be displayed summarizing the price, applicable taxes and, where applicable, delivery costs. The CUSTOMER is invited to check the contents of their order (including the quantity, characteristics and references of the PRODUCTS ordered, the billing address, the payment method and the price) before validating its contents. The CUSTOMER can then proceed to payment for the PRODUCTS by following the instructions on the SITE and provide all the information necessary for invoicing and DELIVERY of the PRODUCTS. For PRODUCTS for which options are available, these specific references appear when the correct options have been selected. Orders placed must include all the information necessary for the proper processing of the order. The CUSTOMER must also indicate the chosen delivery method. Special case: during inventory periods (generally week 1 of the year) all orders will be delivered with a 72-hour surcharge, under normal delivery conditions.
5.2.3. Acknowledgment of receipt
Once all the steps described above are completed, a page appears on the SITE to acknowledge receipt of the CUSTOMER's order. A copy of the order acknowledgment is automatically sent to the CUSTOMER by email, provided that the email address provided through the registration form is correct. The SELLER does not send any order confirmation by post or fax.
5.2.4. Billing
During the ordering process, the CUSTOMER must enter the information required for invoicing (the (*) sign will indicate the mandatory fields that must be completed for the CUSTOMER's order to be processed by the SELLER). In particular, the CUSTOMER must clearly indicate all information relating to DELIVERY, in particular the exact DELIVERY address, as well as any access code to the DELIVERY address. The CUSTOMER must then specify the chosen payment method. Neither the order form that the CUSTOMER establishes online, nor the acknowledgment of receipt of the order that the SELLER sends to the CUSTOMER by email constitute an invoice. The customer will receive their invoice electronically once their order has been validated by the SELLER.
5.3. Date of order
The order date is the date on which the SELLER acknowledges receipt of the order online. The deadlines indicated on the SITE only begin to run from this date.
5.4. Prices
For all PRODUCTS, the CUSTOMER will find on the SITE prices displayed in euros including all taxes, as well as the applicable delivery costs (depending on the weight of the package, excluding packaging and gifts, the DELIVERY address and the carrier or mode of transport chosen). The prices include in particular the value added tax (VAT) at the rate in effect on the order date. Any change in the applicable rate may impact the price of the PRODUCTS from the date the new rate comes into effect. The applicable VAT rate is expressed as a percentage of the value of the PRODUCT sold. The prices of the SELLER's suppliers are subject to change. Consequently, the prices indicated on the SITE may change. They may also be modified in the event of special offers or sales. The prices indicated are valid, except in the event of a gross error. The applicable price is that indicated on the SITE on the date the order is placed by the CUSTOMER.
5.5. Availability of PRODUCTS
Depending on the PRODUCT concerned, the SELLER applies a "just-in-time" inventory management. Consequently, depending on the case, the availability of the PRODUCTS depends on the SELLER's stocks. The SELLER undertakes to honor the orders received provided that the PRODUCTS are available. The unavailability of a PRODUCT is in principle indicated on the page of the PRODUCT concerned. CUSTOMERS may also be informed of the restocking of a PRODUCT by the SELLER. In any event, if the unavailability was not indicated at the time of the order, the SELLER undertakes to inform the CUSTOMER without delay if the PRODUCT is unavailable. Or offer an alternative PRODUCT of equivalent quality and price, accepted by the CUSTOMER. If the CUSTOMER decides to cancel his order for unavailable PRODUCTS, he will obtain a refund of all sums paid for the unavailable PRODUCTS, without delay and at the latest within thirty (30) days of payment.
Article 6. RIGHT OF WITHDRAWAL
The terms of the right of withdrawal are provided for in the “withdrawal policy”, a policy available in Appendix 1 hereof.
Article 7. PAYMENT
7.1. Payment methods
The CUSTOMER may pay for their PRODUCTS online on the SITE using the methods offered by the SELLER. The CUSTOMER guarantees to the SELLER that they hold all the necessary authorizations to use the chosen payment method. The SELLER will take all necessary measures to guarantee the security and confidentiality of data transmitted online as part of online payment on the SITE.
7.2. Payment Date
In the event of a single payment by credit card, the CUSTOMER's account will be debited as soon as the PRODUCTS order is placed on the SITE. If the CUSTOMER decides to cancel their order for unavailable PRODUCTS, the refund will be made in accordance with the last paragraph of Article 5.5 of these General Terms and Conditions.
7.3. Delay or refusal of payment
If the bank refuses to debit a card or other payment method, the CUSTOMER must contact the SELLER's Customer Service to pay for the order by any other valid payment method. In the event that, for whatever reason, opposition, refusal or otherwise, the transmission of the money flow owed by the CUSTOMER proves impossible, the order will be canceled and the sale automatically terminated.
Article 8. PROOF AND ARCHIVING
Any contract concluded with the CUSTOMER corresponding to an order for an amount greater than 120 euros including tax will be archived by the SELLER for a period of ten (10) years in accordance with Article L. 134-2 of the French Consumer Code. The SELLER agrees to archive this information in order to ensure transaction tracking and to produce a copy of the contract at the CUSTOMER's request. In the event of a dispute, the SELLER will have the opportunity to prove that its electronic tracking system is reliable and that it guarantees the integrity of the transaction.
Article 9. TRANSFER OF OWNERSHIP
The SELLER remains the owner of the PRODUCTS delivered until their full payment by the CUSTOMER. The above provisions do not prevent the transfer to the CUSTOMER, at the time of receipt by the SELLER, or by a third party designated by the SELLER other than the carrier, of the risks of loss or damage to the PRODUCTS subject to the retention of title, as well as the risks of damage that they may cause.
Article 10. DELIVERY
The terms of DELIVERY of the PRODUCTS are provided for in the “delivery policy” referred to in Appendix 2 hereof and accessible at the bottom of each page of the SITE via a hyperlink.
Article 11. PACKAGING
The PRODUCTS will be packaged in accordance with current transport standards, in order to guarantee maximum protection for the PRODUCTS during DELIVERY. CUSTOMERS undertake to respect the same standards when returning PRODUCTS under the conditions set out in Appendix 1 – Withdrawal Policy.
Article 12. ENVIRONMENTAL CODE AND EXTENDED PRODUCER RESPONSIBILITY
The unique identifier FR340569_01HQIW certifying registration in the register of producers in the Packaging sector, in application of article L.541-10-13 of the Environmental Code, was assigned by ADEME to the company MOOV-U. This identifier attests to its compliance with its obligation to register in the register of producers and to the completion of its declarations to ADELPHE.
Article 13. GUARANTEES
13.1. Guarantee of conformity
The SELLER is required to deliver a compliant PRODUCT, i.e. suitable for the expected use of a similar good and corresponding to the description given on the SITE. This conformity also assumes that the PRODUCT has the qualities that a buyer can legitimately expect in view of the public statements made by the SELLER, including in advertisements and on labels. In this context, the SELLER may be liable for defects of conformity existing at the time of delivery and for defects of conformity resulting from the packaging, assembly instructions or installation when this has been placed in its charge or has been carried out under its responsibility. The action resulting from the lack of conformity is prescribed by two (2) years from the DELIVERY of the PRODUCT. In the event of a lack of conformity, the CUSTOMER may request the replacement or repair of the PRODUCT, at its choice. However, if the cost of the CUSTOMER's choice is clearly disproportionate to the other possible option, taking into account the value of the PRODUCT or the significance of the defect, the SELLER may make a refund, without following the option chosen by the CUSTOMER. In the event that a replacement is impossible, the SELLER undertakes to refund the price of the PRODUCT within 30 days of receipt of the returned PRODUCT and in exchange for the CUSTOMER returning the PRODUCT to the following address: MOOV-U – 41 rue Jacquemars Giélée 59800 Lille
13.2. Guarantee against hidden defects
The SELLER is bound by the warranty for hidden defects in the PRODUCT sold which render it unfit for the use for which it is intended, or which reduce this use so much that the CUSTOMER would not have acquired it, or would have paid a lower price for it, if he had known about them. This warranty allows the CUSTOMER who can prove the existence of a hidden defect to choose between the reimbursement of the price of the PRODUCT if it is returned and the reimbursement of a portion of its price, if the PRODUCT is not returned. In the event that a replacement is impossible, the SELLER undertakes to refund the price of the PRODUCT within 30 days of receipt of the returned PRODUCT and in exchange for the return of the PRODUCT by the CUSTOMER to the following address: MOOV-U – 41 rue Jacquemars Giélée 59800 Lille. The action resulting from hidden defects must be brought by the CUSTOMER within two (2) years from the discovery of the defect.
Article 14. LIABILITY
The SELLER shall not be held liable under any circumstances in the event of non-performance or poor performance of contractual obligations attributable to the CUSTOMER, in particular when entering their order. The SELLER shall not be held liable, or considered to have failed hereunder, for any delay or non-performance, when the cause of the delay or non-performance is linked to a case of force majeure as defined by the case law of the French courts and tribunals. It is further specified that the SELLER does not control the websites that are directly or indirectly linked to the SITE. Consequently, it excludes all liability for the information published there. Links to third-party websites are provided for informational purposes only and no guarantee is provided as to their content.
Article 15. PERSONAL DATA
The SELLER collects personal data about its Customers on the SITE, including through cookies. CUSTOMERS can disable cookies by following the instructions provided by their browser.
The data collected by the SELLER is used to process orders placed on the SITE, manage the CUSTOMER's account, analyze orders and, if the CUSTOMER has chosen this option, send them commercial prospecting mailings, newsletters, promotional offers and/or information on special sales, unless the CUSTOMER no longer wishes to receive such communications from the SELLER.
The CUSTOMER's data is kept confidential by the SELLER in accordance with its declaration made to the CNIL, for the purposes of the contract, its execution and in compliance with the law.
We send you commercial prospecting by email on the legal basis of your express consent obtained when you subscribe to the newsletter. If you no longer wish to receive commercial prospecting by email, you can let us know at any time by one of the following means:
By clicking the unsubscribe link in each email
By making the request by email via the contact form
After you unsubscribe, we will delete your email address unless you have expressly consented to further use of your data or we reserve the right to further use of the data, which is permitted by law and about which we inform you in this statement.
The data may be communicated, in whole or in part, to the SELLER's service providers involved in the ordering process.
The SELLER will specifically ask CUSTOMERS if they wish their personal data to be disclosed. CUSTOMERS may change their mind at any time on the SITE or by contacting the SELLER. The SELLER may also ask its CUSTOMERS if they wish to receive commercial solicitations from its partners.
In accordance with Law No. 78-17 of January 6, 1978 relating to data processing, files and freedoms, and the General Data Protection Regulation ("GDPR", EU Regulation 2016/679 of April 27, 2016), the CUSTOMER has the right to access, rectify, oppose (for legitimate reasons) and delete their personal data. They can exercise this right free of charge by sending an email to the address: contact@saints-esprits.fr or by sending a letter to MOOV-U – 41 rue Jacquemars Giélée 59800 Lille. It is specified that the CUSTOMER must be able to prove their identity, either by scanning an identity document or by sending the SELLER a photocopy of their identity document.
You have the right to obtain free information about your personal data stored with us and to request, where appropriate, correction, restriction of processing, data portability or deletion.
As a person concerned by the processing of personal data, you have the following rights:
Under Article 15 of the GDPR, you have the right to access personal data concerning you.
Under Article 16 of the GDPR, you have the right to rectify, without undue delay, any inaccurate personal data. You have the right to request that this data be completed.
Under Article 17 of the GDPR, you have the right to erasure of personal data where processing is not necessary for - exercising the right to freedom of expression and information - compliance with a legal obligation - a reason of public interest - the establishment, exercise or defense of legal claims.
Under Article 18 of the GDPR, you have the right to restrict processing in cases where: - you contest the accuracy of the data - the processing of the data is unlawful but you oppose their erasure - we no longer need your data but you still need them for the establishment, exercise or defense of your legal rights.
Under Article 21 of the GDPR, you have the right to object to the processing of data.
Under Article 20 of the GDPR you have the right to receive your data in a structured, commonly used and machine-readable format (right to data portability).
Under Article 77 of the GDPR, you have the right to lodge a complaint with a supervisory authority.
Saints Esprits may contact THE CUSTOMER by telephone to offer them offers on products or services. Their telephone contact details may also be passed on to Saints Esprits partners (list of partners in 15.2 of this policy). If THE CUSTOMER does not wish to be contacted, they may register on the telephone canvassing opt-out list accessible on the website www.bloctel.gouv.fr or exercise their right to object by sending an email to the address: contact@saints-esprits.fr or by sending a letter to MOOV-U – 41 rue Jacquemars Giélée 59800 Lille.
For any questions relating to the collection, processing or use of your personal data, for any request for information, correction, blocking or deletion of data as well as for any withdrawal of consents given or any opposition to a particular use of data, please send an email to contact@saints-esprits.fr .
Privacy Policy
This external privacy policy is published by the company MOOV-U, whose head office is located in Lille, France.
15.1. Collection of information
When you contact us via email, we collect and record personal information such as: your email address, your first name, your last name, and your IP address. Processing is carried out on our site, their purpose is to allow: to contact us by email; the development of statistics relating to site traffic; This data is stored in the form of a computer file, and is kept for a maximum period of 3 years.
The data controller is MOOV-U and the personal data protection officer can be contacted at the email address contact@saints-esprits.fr
15.2. Disclosure to third parties
The data collected is for the exclusive use of MOOV-U. We do not sell, trade, or otherwise transfer your personally identifiable information to third parties.
MOOV-U reserves the right to transmit the personal data of the persons concerned in order to meet its legal obligations, and in particular if it is compelled to do so by a court order.
MOOV-U hereby undertakes not to transfer your data outside the European Union. Furthermore, in the event that MOOV-U uses subcontractors, these providers have been chosen in particular for the sufficient security guarantees they offer.
The recipients of the personal data collected on our site are:
The delivery person: La Poste Group, Mondial Relay, Chronopost
Payment providers: Shopify, Paypal, Apple Pay
15.3. Protection of information
Only MOOV-U employees who need to perform a specific job (contacting you, etc.) have access to personally identifiable information. The computers and servers used to store personally identifiable information are kept in a secure environment. The site is hosted by SHOPIFY, the transport providers are Groupe La Poste, Mondial Relay, Chronopost, and the payment providers are Shopify, Paypal, and Apple Pay.
15.4. Rights of individuals
Data subjects have the right to access, rectify, delete, and request instructions regarding their data, as well as to object for legitimate reasons. You can exercise this right by contacting contact@saints-esprits.fr or by using the online form.
15.5. Cookies
This website uses cookies. These cookies facilitate navigation and improve the user-friendliness of the website.
You can refuse the use of cookies by configuring your browser settings, as indicated below. In this case, access to certain services and sections of the site may be impaired or even impossible.
Several types of cookies may be used by the site:
Cookies strictly necessary for browsing the site and ensuring its proper functioning;
Cookies that allow us to establish attendance statistics;
Cookies and social media plug-ins;
Each browser has different configuration options for managing cookies and user choices. This is described in the browser's help menu, which will show you how to change your cookie preferences:
For Internet Explorer™
For Safari™
For Chrome™
For Firefox™
Article 16. Claims
The SELLER provides the CUSTOMER with a contact form
16.1 Mediator
In accordance with the current provisions of the Consumer Code relating to the mediation of consumer disputes (Article L.152-1), we offer you effective recourse to a consumer mediation system.
The mediator we propose to you is CNPM MEDIATION CONSOMMATION. In cases where we are unable to resolve a dispute using our internal dispute resolution procedure or if you are not satisfied with the solution proposed by our internal dispute resolution service, and if your complaint was filed less than one year ago, you can send your complaint to CNPM MEDIATION CONSOMMATION by:
by post to the address: 27, avenue de la Libération – 42400 Saint-Chamond;
electronically by clicking on https://www.cnpm-mediation-consommation.eu
In all cases, we:
- will notify us of our inability to resolve the dispute between us, and
- will provide at that time the information required by law concerning our mediator, including his contact details, as set out above.
You can also use the online dispute resolution platform to resolve the dispute between us via: https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=FR .
Article 17. Intellectual Property
All visual and audio elements of the SITE, including the underlying technology used, are protected by copyright, trademark law, and/or patents. These elements are the exclusive property of the SELLER. Any person who publishes a website and wishes to create a direct hyperlink to the SITE must request the SELLER's authorization in writing. This authorization from the SELLER will under no circumstances be granted definitively. This link must be removed at the SELLER's request. Hyperlinks to the SITE that use techniques such as framing or in-line linking are strictly prohibited.
Article 18. Validity of the General Conditions
Any change in the legislation or regulations in force, or any decision of a competent court invalidating one or more clauses of these General Conditions shall not affect the validity of these General Conditions. Such a change or decision shall in no case authorize CUSTOMERS to disregard these General Conditions. Any conditions not expressly addressed herein shall be governed in accordance with the custom of the retail sector, for companies whose registered office is located in France.
Article 19. Modification of the General Conditions
These General Terms and Conditions apply to all purchases made online on the SITE, as long as the SITE is available online. The General Terms and Conditions are precisely dated and may be modified and updated by the SELLER at any time. The applicable General Terms and Conditions are those in effect at the time of the order. Changes to the General Terms and Conditions will not apply to PRODUCTS already purchased.
Article 20. Jurisdiction and applicable law
These General Conditions as well as the relations between the CUSTOMER and the SELLER are governed by French law. In the event of a dispute, only the French courts will have jurisdiction. However, prior to any recourse to an arbitral or state judge, negotiation will be favored in a spirit of loyalty and good faith with a view to reaching an amicable agreement when any dispute relating to this contract arises, including relating to its validity. The party wishing to implement the negotiation process must inform the other party by registered letter with acknowledgment of receipt, indicating the elements of the conflict. If after a period of fifteen (15) days, the parties are unable to reach an agreement, the dispute will be submitted to the competent jurisdiction designated below. Throughout the negotiation process and until its conclusion, the parties undertake not to take any legal action against each other and for the conflict that is the subject of the negotiation. By way of exception, the parties are authorized to refer the matter to the interim relief court or to request the issuance of an order on application. Any action before the interim relief court or the implementation of a procedure on application does not entail any waiver by the parties of the amicable settlement clause, unless expressly requested otherwise.
APPENDIX 1: WITHDRAWAL POLICY
Principle of withdrawal
The CUSTOMER has the right in principle to return or restore the PRODUCT to the SELLER or to a person designated by the latter, without undue delay, and at the latest within fourteen (14) days following communication of his decision to withdraw, unless the SELLER offers to recover the PRODUCT himself.
Withdrawal period
The withdrawal period expires fourteen (14) calendar days after the day on which the CUSTOMER, or a third party other than the carrier and designated by the CUSTOMER, takes physical possession of the PRODUCT. If the CUSTOMER's order relates to several PRODUCTS and if these PRODUCTS are delivered separately, the withdrawal period expires fourteen (14) days after the day on which the CUSTOMER, or a third party other than the carrier and designated by the CUSTOMER, takes physical possession of the last PRODUCT.
Notification of the right of withdrawal
To exercise his right of withdrawal, the CUSTOMER must notify his decision to withdraw from this contract by means of an unambiguous declaration to: MOOV-U – 41 rue Jacquemars Giélée 59800 Lille or contact@saints-esprits.fr
In order for the withdrawal period to be respected, the CUSTOMER must send their communication relating to the exercise of the right of withdrawal before the withdrawal period expires.
Effects of withdrawal
In the event of withdrawal by the CUSTOMER, the SELLER undertakes to reimburse all sums paid, including delivery costs without undue delay and, in any event, no later than fourteen (14) days from the day on which the SELLER is informed of the CUSTOMER's wish to withdraw. The SELLER will make the reimbursement using any means at its disposal. In any event, this reimbursement will not incur any costs for the customer. The SELLER may defer the reimbursement until receipt of the goods or until the CUSTOMER has provided proof of shipment of the goods, whichever comes first.
The reimbursement will take place according to the following terms:
- If the package is returned in its entirety, the amount of the order including delivery costs (standard postal rate) will be refunded;
- If the package is not returned in its entirety (the Customer keeps one or more of the Products ordered), the price of the returned product(s) will be refunded.
In accordance with Article L.221-23 of the Consumer Code, the Consumer may be held liable in the event of depreciation of the Products "resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of these goods".
Return Policy
The CUSTOMER must, without undue delay and, in any event, no later than fourteen (14) days after communicating his decision to withdraw from this contract, return the goods to: MOOV-U – 41 rue Jacquemars Giélée 59800 Lille. This deadline is deemed to have been met if the CUSTOMER returns the goods before the expiry of the fourteen-day period.
Return costs
The CUSTOMER must bear the direct costs of returning the goods.
Condition of returned property
The PRODUCT must be returned in accordance with the SELLER's instructions. The Products concerned must be returned unused in their original packaging and in perfect condition allowing them to be resold as new. A product that is incomplete, damaged, soiled, or whose wick has been burnt, or whose pump has been primed, will not be accepted.
Packaging
PRODUCTS are packaged in accordance with current shipping standards to ensure maximum protection for the PRODUCTS during DELIVERY. CUSTOMERS must adhere to the same standards when returning PRODUCTS. Therefore, the CUSTOMER is requested to return any PRODUCT that does not suit them in its original packaging and in good condition, suitable for resale.
Exclusions from the right of withdrawal
The right of withdrawal is excluded in the following cases:
Supply of goods or services whose price depends on fluctuations in the financial market.
Supply of goods made according to the CUSTOMER's specifications or clearly personalized.
Supply of goods liable to deteriorate or expire rapidly.
Supply of goods which by their nature are inseparably mixed with other items.
Supplies of sealed goods which cannot be returned for reasons of health protection or hygiene and which have been unsealed by the CUSTOMER after DELIVERY.
APPENDIX 2: DELIVERY POLICY
Delivery area
The PRODUCTS offered on the site can be delivered to mainland France, Corsica, as well as to all countries indicated on the SITE at the time of ordering. Distance selling is reserved for individuals. The PRODUCTS are shipped to the delivery address(es) that the CUSTOMER will have indicated during the ordering process.
Shipping time
The timeframes for preparing an order and then issuing the invoice, before shipping the PRODUCTS in stock are mentioned on the SITE. These timeframes do not include weekends or public holidays. Special cases: periods of commercial offers, peak periods and inventory periods. An electronic message will be automatically sent to the CUSTOMER at the time of shipping the PRODUCTS, provided that the email address appearing in the registration form is correct.
Delivery times & costs
During the ordering process, the SELLER will inform the CUSTOMER of the possible delivery times and options for the PRODUCTS purchased. Shipping costs are calculated based on the delivery method. The amount of these costs will be payable by the CUSTOMER in addition to the price of the PRODUCTS purchased. Details of delivery times and costs are provided on the SITE.
DELIVERY Terms
Preparation and shipping of the order:
Orders are prepared and delivered to the carrier within a maximum of 7 business days from the order's validation by SAINTS ESPRITS. Delivery will be made within the timeframe announced by the carrier. This timeframe is provided for informational purposes only and does not include periods of high traffic, commercial offers, or inventory.
An email is systematically sent to the Customer to inform them of the dispatch of their order and the tracking number for their order.
Delivery is deemed to have been made upon the provision or delivery of the package to the customer, as evidenced by the control system used by the carrier.
Delivery service:
The Customer has the option to choose the delivery method he wants:
- At home (at the address indicated by the Customer in the Customer Account)
Colissimo tracked with signature - 4 to 5 working days
Chronopost - within 2 working days (Not available for Corsica)
- At a relay point:
Selection of the “Mondial Relay” relay point of your choice.
The amount of the contribution to delivery costs depends on the delivery method chosen; this amount is specified at the Delivery stage of the online ordering process before confirming the order.
The choice of delivery method is final at the time the order is placed. It is not possible to change the delivery method once the order has been placed.
DELIVERY Problems
Delay in delivery:
In the event of a delivery delay beyond the aforementioned maximum delivery time, the Customer may contact Customer Service to request that the order be executed and delivered within a reasonable additional period. In the event of failure to comply with this deadline, the Customer shall be entitled to cancel the sale and request a refund of the price paid for the order.
No delivery:
If the package is returned to the sender for a reason attributable to the Customer (unclaimed package, incorrect address, absence at the time of delivery), the Customer will be notified by email. With their agreement, the package will be reshipped, the shipping costs being borne by the Customer, who will have to make a new payment of the shipping costs to activate the resend of their package.