Terms of Sales

These general conditions of sale (hereinafter the “General Conditions”) apply to any purchase made by an Internet user / natural person (hereinafter the “CUSTOMER”) on the website www.saints-esprits.fr ( hereinafter the “SITE”) with MOOV-U, a limited liability company with capital of 310 euros (RCS Bernay 449 175 694) and whose head office is located at 142, route de Thiberville, 27260 Saint-Pierre-de- Cormeilles – France, telephone: 09 69 80 42 76, email: contact@saints-esprits.fr (hereinafter the “SELLER”). IMPORTANT: any order placed on the SITE necessarily implies the CUSTOMER's unreserved acceptance of these general conditions of sale.


The terms used below have, in these General Conditions, the following meaning:

“CUSTOMER”: designates the SELLER’s co-contractor, who guarantees to have the status of consumer as defined by French law and jurisprudence. As such, it is expressly provided that this CUSTOMER acts outside of any usual or commercial activity.

“DELIVERY”: designates the first presentation of the PRODUCTS ordered by the CUSTOMER to the delivery address indicated when ordering.

“PRODUCTS”: refers to all the products available on the SITE.

“TERRITORY”: designates Metropolitan FRANCE, including Corsica (excluding DOM/TOM).

Article 2. PURPOSE

These General Conditions govern the sale by the SELLER to its CUSTOMERS of the PRODUCTS.

The CUSTOMER is clearly informed and acknowledges that the SITE is aimed at consumers and that professionals must contact the SELLER's sales department in order to benefit from separate contractual conditions.


The CUSTOMER undertakes to carefully read these General Conditions and accept them, before paying for an order for PRODUCTS placed on the SITE. These General Conditions are referenced at the bottom of each page of the SITE by means of a link and must be consulted before placing the order. The CUSTOMER is invited to carefully read, download, print the General Conditions and keep a copy.

The SELLER advises the CUSTOMER to read the General Conditions for each new order, the latest version of said Conditions applying to any new order for PRODUCTS. By clicking on the first button to place the order then on the second to confirm said order, the CUSTOMER acknowledges having read, understood and accepted the General Conditions without limitation or condition.


To be able to purchase a PRODUCT, the CUSTOMER must be at least 18 years old and have legal capacity or, if he is a minor, be able to provide proof of the agreement of his legal representatives. The CUSTOMER will be asked to provide information allowing them to be identified by completing the form available on the SITE. The sign (*) indicates the mandatory fields that must be completed for the CUSTOMER's order to be processed by the SELLER. The CUSTOMER can check the status of his order on the SITE. DELIVERIES can be tracked, where applicable, using the online tracking tools of certain carriers. The CUSTOMER can also contact the SELLER's sales department at any time by email at contact@saints-esprits.fr in order to obtain information on the status of their order. The information that the CUSTOMER provides to the SELLER when placing an order must be complete, accurate and up to date. The SELLER reserves the right to ask the CUSTOMER to confirm, by any appropriate means, his identity, his eligibility and the information communicated.

Article 5. ORDERS

5.1 Product characteristics

The SELLER strives to present as clearly as possible the main characteristics of the PRODUCTS (on the information sheets available on the SITE) and the mandatory information that the CUSTOMER must receive under applicable law (in these General Conditions). The CUSTOMER undertakes to read this information carefully before placing an order on the SITE. The SELLER reserves the right to modify the selection of PRODUCTS available on the SITE, in particular according to constraints linked to its manufacturing constraints or the seasonality of its collections. Unless expressly indicated otherwise on the SITE, all PRODUCTS sold by the SELLER are new and comply with current European legislation and the standards applicable in France. (see AFNOR standard)

5.2. Order procedure

Orders for PRODUCTS are placed directly on the SITE. To place an order, the CUSTOMER must follow the steps described below (please note however that depending on the CUSTOMER's start page, the steps may differ slightly).

5.2.1. Selection of PRODUCTS and purchasing options

The CUSTOMER must select the PRODUCT(s) of their choice by clicking on the PRODUCT(s) concerned and choosing the desired characteristics and quantities. Once the PRODUCT has been selected, the PRODUCT is placed in the CUSTOMER's basket. The latter can then add as many PRODUCTS to their basket as they wish.

5.2.2. Orders

Once the PRODUCTS have been selected and placed in their basket, the CUSTOMER must click on the basket and check that the content of their order is correct. If the CUSTOMER has not yet done so, he will then be invited to identify himself or register. Once the CUSTOMER has validated the contents of the basket and has identified/registered, an automatically completed online form will be displayed to their attention summarizing the price, applicable taxes and, where applicable, shipping costs. delivery. The CUSTOMER is invited to check the content of his order (including the quantity, characteristics and references of the PRODUCTS ordered, the billing address, the means of payment and the price) before validating its content. The CUSTOMER can then proceed to pay for the PRODUCTS by following the instructions on the SITE and provide all the information necessary for invoicing and DELIVERY of the PRODUCTS. Concerning PRODUCTS for which options are available, these specific references appear when the correct options have been selected. Orders placed must include all information necessary for the proper processing of the order. The CUSTOMER must also indicate the chosen delivery method. Special case: during inventory period (generally week 1 of the year) all orders will be delivered with an increase of 72 hours, under normal delivery conditions.

5.2.3. Acknowledgment of receipt

Once all the steps described above are completed, a page appears on the SITE to acknowledge receipt of the CUSTOMER's order. A copy of the acknowledgment of receipt of the order is automatically sent to the CUSTOMER by email, provided that the email address communicated through the registration form is correct. The SELLER does not send any order confirmation by post or fax.

5.2.4. Billing

During the ordering procedure, the CUSTOMER must enter the information necessary for invoicing (the sign (*) will indicate the mandatory fields that must be completed for the CUSTOMER's order to be processed by the SELLER). The CUSTOMER must in particular clearly indicate all information relating to DELIVERY, in particular the exact DELIVERY address, as well as any possible access code to the DELIVERY address. The CUSTOMER must then specify the chosen payment method. Neither the order form that the CUSTOMER establishes online, nor the acknowledgment of receipt of the order that the SELLER sends to the CUSTOMER by email constitutes an invoice. The customer will receive his invoice electronically once his order has been validated by the SELLER.

5.3. Date of the order

The order date is the date on which the SELLER acknowledges receipt of the order online. The deadlines indicated on the SITE only begin to run from this date.

5.4. Price

For all PRODUCTS, the CUSTOMER will find prices displayed on the SITE in euros, all taxes included, as well as the applicable delivery costs (depending on the weight of the package, excluding packaging and gifts, the DELIVERY address and the carrier or chosen mode of transport). Prices include in particular value added tax (VAT) at the rate in effect on the order date. Any change in the applicable rate may impact the price of the PRODUCTS from the date the new rate comes into effect. The applicable VAT rate is expressed as a percentage of the value of the PRODUCT sold. The prices of the SELLER's suppliers are subject to change. Consequently, the prices indicated on the SITE may change. They may also be modified in the event of special offers or sales. The prices indicated are valid, unless there is a gross error. The applicable price is that indicated on the SITE on the date on which the order is placed by the CUSTOMER.

5.5. Availability of PRODUCTS

Depending on the PRODUCT concerned, the SELLER applies “just-in-time” inventory management. Consequently, depending on the case, the availability of the PRODUCTS depends on the SELLER's stocks. The SELLER undertakes to honor orders received provided that the PRODUCTS are available. The unavailability of a PRODUCT is in principle indicated on the page of the PRODUCT concerned. CUSTOMERS may also be informed of the restocking of a PRODUCT by the SELLER. In any case, if unavailability was not indicated at the time of the order, the SELLER undertakes to inform the CUSTOMER without delay if the PRODUCT is unavailable. Either offer an alternative PRODUCT of equivalent quality and price, accepted by the CUSTOMER. If the CUSTOMER decides to cancel his order for unavailable PRODUCTS, he will obtain a refund of all sums paid for the unavailable PRODUCTS, without delay and at the latest within thirty (30) days of payment.


The terms of the right of withdrawal are provided for in the “withdrawal policy”, policy available in Appendix 1 hereof.

Article 7. PAYMENT

7.1. Means of payment

The CUSTOMER can pay for their PRODUCTS online on the SITE using the means proposed by the SELLER. The CUSTOMER guarantees to the SELLER that he has all the authorizations required to use the chosen payment method. The SELLER will take all necessary measures to guarantee the security and confidentiality of data transmitted online as part of online payment on the SITE.

7.2. Payment date

In the event of a single payment by credit card, the CUSTOMER's account will be debited as soon as the PRODUCTS order is placed on the SITE. If the CUSTOMER decides to cancel his order for unavailable PRODUCTS, the refund will be made in accordance with the last paragraph of article 5.5 of these General Conditions.

7.3. Late or refusal of payment

If the bank refuses to debit a card or other means of payment, the CUSTOMER must contact the SELLER's Customer Service in order to pay for the order by any other valid means of payment. In the event that, for whatever reason, opposition, refusal or other, the transmission of the flow of money owed by the CUSTOMER proves impossible, the order will be canceled and the sale automatically terminated.


Any contract concluded with the CUSTOMER corresponding to an order for an amount greater than 120 euros including tax will be archived by the SELLER for a period of ten (10) years in accordance with article L. 134-2 of the Consumer Code. The SELLER agrees to archive this information in order to monitor transactions and to produce a copy of the contract at the CUSTOMER's request. In the event of a dispute, the SELLER will have the opportunity to prove that its electronic tracking system is reliable and that it guarantees the integrity of the transaction.


The SELLER remains the owner of the PRODUCTS delivered until full payment by the CUSTOMER. The above provisions do not prevent the transfer to the CUSTOMER, at the time of receipt by him, or by a third party designated by him other than the carrier, of the risks of loss or damage of the PRODUCTS subject to the reservation of property, as well as the risks of damage that they may cause.

Article 10. DELIVERY

The terms of DELIVERY of PRODUCTS are provided for in the “delivery policy” referred to in Appendix 2 hereof and accessible at the bottom of each page of the SITE via a hypertext link.

Article 11. PACKAGING

The PRODUCTS will be packaged in accordance with current transport standards, in order to guarantee maximum protection for the PRODUCTS during DELIVERY. CUSTOMERS undertake to respect the same standards when returning PRODUCTS under the conditions set out in Appendix 1 – Withdrawal policy.


The unique identifier FR340569_01HQIW attesting to registration in the register of producers in the Packaging sector, in application of article L.541-10-13 of the Environmental Code, was assigned by ADEME to the company MOOV- U. This identifier attests to its compliance with its obligation to register in the register of producers and to make its declarations to ADELPHE.

Article 13. GUARANTEES

13.1. Guarantee of conformity

The SELLER is required to deliver a compliant PRODUCT, that is to say suitable for the expected use of a similar good and corresponding to the description given on the SITE. This conformity also assumes that the PRODUCT presents the qualities that a buyer can legitimately expect in view of the public declarations made by the SELLER, including in advertisements and on labeling. In this context, the SELLER is likely to be liable for any lack of conformity. existing at the time of delivery and defects in conformity resulting from the packaging, the assembly instructions or the installation when this was placed at its expense or was carried out under its responsibility. Action resulting from lack of conformity is prescribed two (2) years from DELIVERY of the PRODUCT. In the event of a lack of conformity, the CUSTOMER may request replacement or repair of the PRODUCT, at his choice. However, if the cost of the CUSTOMER's choice is clearly disproportionate compared to the other possible option, taking into account the value of the PRODUCT or the importance of the defect, the SELLER may proceed with a refund, without following the chosen option. by the customer. In the event that a replacement is impossible, the SELLER undertakes to refund the price of the PRODUCT within 30 days of receipt of the returned PRODUCT and in exchange for the return of the PRODUCT by the CUSTOMER to the following address: SAINTS ESPRITS/MOOV- U – 142 route de Thiberville – 27260 SAINT-PIERRE-DE-CORMEILLES

13.2. Guarantee against hidden defects

The SELLER is bound by the guarantee for hidden defects in the PRODUCT sold which make it unfit for the use for which it is intended, or which reduce this use to such an extent that the CUSTOMER would not have acquired it, or would not have given it away. than a lesser price, if he had known them. This guarantee allows the CUSTOMER who can prove the existence of a hidden defect to choose between reimbursement of the price of the PRODUCT if it is returned and reimbursement of part of its price, if the PRODUCT is not returned. In the event that a replacement is impossible, the SELLER undertakes to refund the price of the PRODUCT within 30 days of receipt of the returned PRODUCT and in exchange for the return of the PRODUCT by the CUSTOMER to the following address SAINTS ESPRITS/MOOV-U – 142 route de Thiberville – 27260 SAINT-PIERRE-DE-CORMEILLES. Action resulting from hidden defects must be brought by the CLIENT within two (2) years from the discovery of the defect.

Article 14. LIABILITY

The SELLER's liability cannot under any circumstances be incurred in the event of non-performance or poor performance of contractual obligations attributable to the CUSTOMER, in particular when entering their order. The SELLER cannot be held responsible, or considered to have failed herein, for any delay or non-performance, when the cause of the delay or non-performance is linked to a case of force majeure as defined by case law. French courts and tribunals. It is also specified that the SELLER does not control the websites which are directly or indirectly linked to the SITE. Consequently, it excludes all liability for the information published there. Links to third party websites are provided for convenience only and no warranty is provided as to their content.


The SELLER collects personal data concerning its Customers on the SITE, including through cookies. CUSTOMERS can disable cookies by following the instructions provided by their browser.

The data collected by the SELLER is used to process orders placed on the SITE, manage the CUSTOMER's account, analyze orders and, if the CUSTOMER has chosen this option, send them commercial prospecting letters, newsletters, offers. promotional and/or information on special sales, unless the CUSTOMER no longer wishes to receive such communications from the SELLER.

The CUSTOMER's data is kept confidentially by the SELLER in accordance with its declaration made to the CNIL, for the purposes of the contract, its execution and in compliance with the law.

We send you commercial prospecting by email on the legal basis of your express consent obtained when you subscribe to the newsletter. If you no longer wish to receive commercial prospecting by email, you can let us know at any time by one of the following means:

By clicking on the unsubscribe link in each email

By making the request by email via the contact form

After you unsubscribe, we delete your e-mail address, unless you have expressly consented to further use of your data or we reserve the right to a broader use of the data, which is permitted by law, and which we inform in this statement.

The data may be communicated, in whole or in part, to the SELLER's service providers involved in the order process.

The SELLER will specifically ask CUSTOMERS if they wish their personal data to be disclosed. CUSTOMERS may change their mind at any time on the SITE or by contacting the SELLER. The SELLER may also ask its CUSTOMERS if they wish to receive commercial solicitations from its partners.

In accordance with Law No. 78-17 of January 6, 1978 relating to data processing, files and freedoms, and the General Data Protection Regulation ("GDPR", EU Regulation 2016/679 of April 27, 2016), the CUSTOMER has the right to access, rectify, oppose (for legitimate reasons) and delete their personal data. He can exercise this right free of charge by sending an email to the address: contact@saints-esprits.fr or by sending a letter to SAINTS ESPRITS/MOOV-U – 142 route de Thiberville – 27260 SAINT-PIERRE-DE-CORMEILLES. It is specified that the CUSTOMER must be able to prove his identity, either by scanning an identity document, or by sending the SELLER a photocopy of his identity document.

You have the right to obtain free information about your personal data stored with us and to request, where applicable, correction, restriction of processing, data portability or deletion.

As a person concerned by the processing of personal data you have the following rights:

Under Article 15 of the GDPR, you have a right of access to personal data concerning you.

Under Article 16 of the GDPR, you have the right to rectify, as soon as possible, inaccurate personal data. You have the right to request that this data be completed.

Under Article 17 of the GDPR, you have the right to erasure of personal data to the extent that the processing is not necessary for - the exercise of the right to freedom of expression and information - compliance with a legal obligation - a reason of public interest - the establishment, exercise or defense of legal rights.

Under Article 18 of the GDPR, you have the right to restriction of processing in cases where: - you contest the accuracy of the data - the processing of the data is unlawful but you object to its erasure - we we no longer need your data but they are still necessary for the establishment, exercise or defense of your legal rights.

Under Article 21 of the GDPR, you have the right to object to data processing.

Under Article 20 of the GDPR you have the right to receive your data in a structured, commonly used and machine-readable format (right to data portability).

Under Article 77 of the GDPR, you have the right to lodge a complaint with a supervisory authority.

Saints Esprits has the possibility of contacting THE CUSTOMER by telephone to offer offers on products or services. Their telephone details may also be transmitted to partners of Saints Esprits (list of partners in 15.2 of this policy). If THE CUSTOMER does not wish to be contacted, he has the possibility of registering on the list of opposition to telephone canvassing accessible on the site www.bloctel.gouv.fr or of exercising his right of opposition by sending a letter electronically to the address: contact@saints-esprits.fr or by sending a letter to SAINTS ESPRITS/MOOV-U – 142 route de Thiberville – 27260 SAINT-PIERRE-DE-CORMEILLES.

For any questions relating to the collection, processing or use of your personal data, for any request for information, correction, blocking or deletion of data as well as for any withdrawal of consents given or any opposition to use particular data, please send an email to contact@saints-esprits.fr .

Privacy Policy

This external privacy policy is published by the company MOOV-U, whose head office is located in SAINT-PIERRE-DE-CORMEILLES, France.

15.1. Collection of information

When you contact us via email, we collect and record personal information such as: your email address, your last name, your first name, as well as your IP address. Processing operations are implemented on our site, their purpose is to allow: to contact us by email; the development of statistics relating to site traffic; This data is stored in the form of a computer file, and is kept for a maximum period of 3 years.

The data controller is MOOV-U and the personal data protection representative can be reached at the email address contact@saints-esprits.fr

15.2. Disclosure to third parties

The data collected is intended exclusively for the company MOOV-U. We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties.

The company MOOV-U reserves the right to transmit the personal data of the persons concerned in order to meet its legal obligations, and in particular if it is forced to do so by judicial requisition.

MOOV-U hereby undertakes not to transfer your data outside the European Union. In addition, in the case where the company MOOV-U uses subcontractors, the latter were chosen in particular for the sufficient security guarantees that they offered.

The recipients of personal data collected on our site are:

The delivery person: Groupe La Poste, Mondial Relay, Chronopost

Payment method providers: Shopify, Paypal, Apple Pay

15.3. Information Protection

Only MOOV-U company employees who need to perform specific work (contact you, etc.) have access to personally identifiable information. Computers and servers used to store personally identifiable information are kept in a secure environment. The site is hosted by SHOPIFY, the transport providers are Groupe La Poste, Mondial Relay, Chronopost, the payment providers are Shopify, Paypal, Apple Pay.

15.4. Rights of people

The persons concerned have a right of access, rectification, deletion, instructions on your data and opposition for legitimate reasons, which you can exercise by contacting contact@saints-esprits.fr or go through the online form.

15.5. Cookies

This website uses cookies. These cookies facilitate navigation and improve the usability of the website.

You can object to the storage of cookies by configuring your browser settings, as indicated below. Access to certain services and sections of the site may, in this case, be altered or even impossible.

Several types of cookies may be used by the site:

Cookies strictly necessary for browsing the site and ensuring its proper functioning;

Cookies which allow visitor statistics to be established;

Cookies and social media plug-ins;

For the management of cookies and user choices, the configuration of each browser is different. It is described in the browser's help menu, which will allow you to know how to modify your cookie preferences:

For Internet Explorer™

For Safari™

For Chrome™

For Firefox™

Article 16. Complaints

The SELLER provides the CUSTOMER with a contact form

16.1 Mediator

In accordance with the current provisions of the Consumer Code relating to the mediation of consumer disputes (Article L.152-1), we offer you effective recourse to a consumer mediation system.

The mediator we offer you is CNPM MEDIATION CONSOMMATION. In the event that we are unable to resolve a dispute using our internal dispute resolution procedure or you are not satisfied with the solution provided by our internal dispute resolution department, and your complaint was raised there less than one year, you can send your complaint to CNPM MEDIATION CONSOMMATION by:

by post to the address: 27, avenue de la Libération – 42400 Saint-Chamond;

electronically by clicking on https://www.cnpm-mediation-consommation.eu

In all cases, we:

- will communicate our inability to resolve the dispute opposing us, and

- will at that time provide the information required by law regarding our mediator, including his contact details, as set out above.

You can also use the online dispute resolution platform to resolve the dispute between us via: https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=FR.

Article 17. Intellectual property

All visual and audio elements of the SITE, including the underlying technology used, are protected by copyright, trademark and/or patent law. These elements are the exclusive property of the SELLER. Any person who publishes a website and wishes to create a direct hyperlink to the SITE must request authorization from the SELLER in writing. This authorization from the SELLER will under no circumstances be granted definitively. This link must be deleted at the request of the SELLER. Hypertext links to the SITE which use techniques such as framing or insertion by hypertext links (in-line linking) are strictly prohibited.

Article 18. Validity of the General Conditions

Any modification of the legislation or regulations in force, or any decision of a competent court invalidating one or more clauses of these General Conditions cannot affect the validity of these General Conditions. Such a modification or decision in no way authorizes CUSTOMERS to disregard these General Conditions. All conditions not expressly addressed herein will be governed in accordance with customary practice in the retail sector, for companies whose head office is located in France.

Article 19. Modification of the General Conditions

These General Conditions apply to all purchases made online on the SITE, as long as the SITE is available online. The General Conditions are precisely dated and may be modified and updated by the SELLER at any time. The applicable General Conditions are those in force at the time of the order. Changes to the General Conditions will not apply to PRODUCTS already purchased.

Article 20. Jurisdiction and applicable law

These General Conditions as well as the relations between the CUSTOMER and the SELLER are governed by French law. In the event of a dispute, only the French courts will have jurisdiction. However, prior to any recourse to an arbitration or state judge, negotiation will be favored in a spirit of loyalty and good faith with a view to reaching an amicable agreement upon the occurrence of any conflict relating to this contract, including relating to its validity. The party wishing to implement the negotiation process must inform the other party by registered letter with acknowledgment of receipt, indicating the elements of the conflict. If after a period of fifteen (15) days, the parties are unable to reach an agreement, the dispute will be submitted to the competent court designated below. Throughout the negotiation process and until its outcome, the parties refrain from taking any legal action against each other and for the conflict subject to negotiation. As an exception, the parties are authorized to refer the matter to the court for summary proceedings or to request the rendering of an order upon motion. A possible action before the summary jurisdiction or the implementation of a procedure on request does not entail on the part of the parties any waiver of the amicable arrangement clause, unless expressly wished otherwise.


Principle of withdrawal

The CUSTOMER has in principle the right to return or return the PRODUCT to the SELLER or to a person designated by the latter, without undue delay, and at the latest within fourteen (14) days following communication of his decision to withdraw, unless the SELLER offers to collect the PRODUCT himself.

Withdrawal period

The withdrawal period expires fourteen (14) calendar days after the day on which the CUSTOMER, or a third party other than the carrier and designated by the CUSTOMER, takes physical possession of the PRODUCT. If the CUSTOMER's order concerns several PRODUCTS and if these PRODUCTS are delivered separately, the withdrawal period expires fourteen (14) days after the day on which the CUSTOMER, or a third party other than the carrier and designated by the CUSTOMER, takes physical possession of the last PRODUCT.

Notification of the right of withdrawal

To exercise his right of withdrawal, the CUSTOMER must notify his decision to withdraw from this contract by means of an unambiguous declaration to: SAINTS ESPRITS/MOOV-U – 142 route de Thiberville – 27260 SAINT-PIERRE-DE- CORMEILLES or contact@saints-esprits.fr

For the withdrawal period to be respected, the CUSTOMER must send his communication relating to the exercise of the right of withdrawal before the expiration of the withdrawal period.

Effects of withdrawal

In the event of withdrawal by the CUSTOMER, the SELLER undertakes to reimburse all sums paid, including delivery costs without undue delay and, in any event, no later than fourteen (14) days from from the day the SELLER is informed of the CUSTOMER's desire to withdraw. The SELLER will reimburse using any means at its disposal. In any case, this reimbursement will not incur any costs for the customer. The SELLER may defer reimbursement until receipt of the goods or until the CUSTOMER has provided proof of shipment of the goods, the date chosen being that of the first of these facts.

Reimbursement will be made according to the following terms

- If the package is returned in its entirety, the amount of the order including delivery costs (standard postal rate) will be refunded;

- If the package is not returned in its entirety (the Customer keeps one or more of the Products ordered), the price of the returned product(s) will be refunded.

In accordance with article L.221-23 of the Consumer Code, the Consumer's liability may be engaged in the event of depreciation of the Products "resulting from manipulations other than those necessary to establish the nature, characteristics and proper functioning of these goods”.

Return conditions

The CUSTOMER must, without undue delay and, in any event, no later than fourteen (14) days after communication of its decision to withdraw from this contract, return the goods to: SAINTS ESPRITS/MOOV-U – 142 route de Thiberville – 27260 SAINT-PIERRE-DE-CORMEILLES. This deadline is deemed to be respected if the CUSTOMER returns the goods before the expiry of the fourteen-day period.

Return fees

The CUSTOMER must bear the direct costs of returning the goods.

Condition of returned item

The PRODUCT must be returned following the SELLER'S instructions. The Products concerned must be returned unused in their original packaging and in perfect condition allowing them to be re-marketed in new condition. An incomplete, damaged, soiled product or product whose wick has been burned, or the pump primed, will not be returned.


The PRODUCTS are packaged in accordance with current transport standards, in order to guarantee maximum protection for the PRODUCTS during DELIVERY. CUSTOMERS must adhere to the same standards when returning PRODUCTS. As such, the CUSTOMER is invited to return the PRODUCT that does not suit them in its original packaging and in good condition, suitable for its re-marketing.

Exclusions from the right of withdrawal

The right of withdrawal is excluded in the following cases:

Supply of goods or services whose price depends on fluctuations in the financial market.

Supply of goods made according to the CUSTOMER's specifications or clearly personalized.

Supply of goods likely to deteriorate or expire quickly.

Supply of goods which by their nature are inseparably mixed with other articles.

Supplies of sealed goods which cannot be returned for reasons of health protection or hygiene and which have been unsealed by the CUSTOMER after DELIVERY.


Delivery zone

The PRODUCTS offered on the site can be delivered in mainland France, Corsica, as well as to all the countries indicated on the SITE at the time of placing the order. Distance selling is reserved for individuals. The PRODUCTS are shipped to the delivery address(es) that the CUSTOMER will have indicated during the order process.

delivery time

The deadlines for preparing an order and then issuing the invoice, before shipping PRODUCTS in stock, are mentioned on the SITE. These deadlines exclude weekends or public holidays. Special case: periods of commercial offers, high periods and inventory period. An electronic message will be automatically sent to the CUSTOMER at the time of dispatch of the PRODUCTS, provided that the electronic address appearing in the registration form is correct.

Delivery times & costs

During the order process, the SELLER indicates to the CUSTOMER the possible shipping times and options for the PRODUCTS purchased. Shipping costs are calculated based on the delivery method. The amount of these costs will be due by the CUSTOMER in addition to the price of the PRODUCTS purchased. Details of delivery times and costs are detailed on the SITE.


Preparation and shipping of the order:

Orders are prepared and delivered to the carrier within a maximum period of 7 working days from validation of the order by SAINTS ESPRITS. Delivery will be made within the time announced by the carrier. This deadline is given for information only and excludes periods of high traffic, commercial offers or inventory.

An e-mail is systematically sent to the Customer to inform them of the shipment of their order and the tracking number of their order.

Delivery is deemed to have been made as soon as the package is made available or handed over to the customer as evidenced by the control system used by the carrier.

Delivery service :

The Customer has the possibility of choosing the delivery method he desires:

- At home (at the address indicated by the Customer in the Customer Account)

Colissimo followed with signature - 4 to 5 working days

Chronopost - within 2 working days (Not available for Corsica)

- Pickup point :

Selection of the “Mondial Relay” relay point of your choice.

The amount of delivery costs depends on the delivery method chosen; this amount is specified at the time of the Delivery stage of the online ordering process before validation of the order.

The choice of a delivery method is final when placing the order. It is not possible to change the delivery method once the order has been placed.


Late delivery :

In the event of a delay in delivery compared to the above-mentioned maximum period, the Customer may contact Customer service to instruct them to execute and deliver the order within a reasonable additional period. In the event of non-compliance with this deadline, the Customer will be entitled to cancel the sale and request a refund of the price paid for the order.

No delivery:

If the package is returned to the sender for a reason attributable to the Customer (unclaimed package, incorrect address, absence during delivery), the Customer will be notified by e-mail. With his agreement, the package will be reshipped, the transport costs being the responsibility of the Customer, who will have to make a new payment of the shipping costs to activate the return of his package.