You have 14 days from the date of receipt of the order to return the product(s) ordered, without justification or penalty. The following return procedure must be followed:
The customer may return their items no later than 14 days after receipt by contacting the seller with their order number at the following address: contact@saints-esprits.fr
- a return voucher will be sent to the customer by email
- the return slip must be attached to the package
- the returned item(s) must be in perfect condition, unsoiled, never used and in their original packaging, accompanied by any original labels.
- The risks and costs of return are the responsibility of the Customer. The Customer is required to return the item(s) with insurance covering the full purchase price.
Once the returned item has been received by the Seller, the refund including tax (purchase price excluding delivery costs) will be made either by crediting the bank card used at the time of payment, or by PayPal transfer if this payment method was used by the customer at the time of purchase, or by postal check within 7 calendar days following the date of receipt of the returned item (unless otherwise stated by email – in particular in the event of closure for holidays or force majeure).
Any customs fees and taxes paid by the customer upon receipt will not be refunded.
No cash on delivery returns will be accepted.
For any further information, please do not hesitate to contact us: contact@saints-esprits.fr